Building the Future of Healthcare: A Step-by-Step Guide to Telemedicine App Development

Building the Future of Healthcare: A Step-by-Step Guide to Telemedicine App Development

Healthcare Apps, Mobile app development


Telemedicine app development market is having a significant growth potential. It is estimated to be worth a $450 billion market by 2030. Showing significant upside and huge potential for both disruption and consolidation. Pandemic has boosted this trend but now it has maintained a health growth rate of about 13% YoY. 


Since healthcare as a field is largely immune to the up and down cycles of the market forces, Telemedicine app development service will keep seeing increased investment and new launches. As such we believe that there is ample opportunity for new disruptors which can provide significant value addition to its users. Investors are amply funding telemedicine startups that integrate IoT, AI and multiple tools in one app for the benefit of both patients and doctors. 

We will guide you with how to create and launch a  telemedicine app and successfully create an MVP. We will explore what is currently available in the market and what kind of app and features you need to design for your telemedicine app development company to have the highest chances of success. We will also suggest a tech stack that we think is the right suit for your app but for that you can have multiple options so the actual tech stack may vary based on your requirements. 

Exploring Existing Telemedicine Apps

The telemedicine app market is very quickly evolving, many players are vying for the same market share of telemedicine apps. To gain a massive market advantage, it’s crucial to understand the current custom telemedicine app development scenario and provide solutions that can be innovative  for both patients and health care professionals in general. Let’s understand in depth some of the prominent telemedicine apps and their key features.


Amwell: One of the most prominent and early pioneers in the telemedicine space, Amwell offers video consultations with board-certified doctors across various medicine specialities related to all types of medical care. It should boast a user-friendly interface and should integrate easily with several health systems and insurers, facilitating seamless patient experiences and transactions for all parties concerned.

Doctor on Demand: With a comprehensive network of over 1,000 licensed physicians and or doctors, Doctor on Demand provides virtual consultations for emergency medical needs, behavioural healthcare, and preventive care for its patients. Its app supports video consultations, instant messaging, and inbuilt prescription management to cater to a wide range of healthcare needs and provides ample benefits to its patients and doctors both.

Teladoc: Teladoc is a prominent leader in the telemedicine app space, offering 24/7 and uninterrupted access to doctors across various specialties of healthcare. Its app incorporates many requisite features like video visits, prescription management, and integration with wearable devices for remote monitoring and consultation.

MDLive: While focusing on affordability & accessibility, MDLive offers virtual consultations with board-certified professional doctors, dermatologists, and therapists. Its app supports video consultations, secure and instant messaging, and prescription management, making it a comprehensive telehealth solution for its patients.

Babylon Health: Leveraging artificial intelligence (AI) and machine learning for its telemedicine app, Babylon Health wants to provide personalised healthcare recommendations to its users. Its app has features such as symptom checkers, video consultations, and access to a vast network of healthcare professionals for the benefit of its users.

There are many opportunities and unexplored areas still available in the custom telemedicine app development space. Many apps still don’t have comprehensive and integrated healthcare solutions for all its stakeholders and which can combine telehealth, remote patient monitoring and tech enhanced diagnostics and analytics for healthcare. 

Also the integration of Internet of Things (IoT) devices and wearables could enhance remote monitoring capabilities, enabling proactive healthcare management. Also by leveraging natural language processing and conversational AI, you could improve user experience and accessibility, particularly for diverse populations or for immigrant communities and people who have any type of disabilities.

The integration of advanced tech such as IoT, wearable devices and other healthcare innovations can enhance remote monitoring capabilities and provide a more comprehensive remote healthcare experience. You can also integrate LLM models and AI chatbots for simple queries and questions, you can massively improve user experience. For populations with a diverse background or language incompatibility this is a god send. 

By showcasing custom apps that can solve these issues and more, a new potential disruptor can emerge who can capture the market and provide significant value addition to all the stakeholders involved.



Why Develop a Custom Telemedicine App?

The telemedicine app space presents opportunities for disruption and consolidation within the industry when you create the right solutions with custom telemedicine app development. Even after the pandemic related situations related to remote consulting are over, the market maintains a healthy year-over-year growth rate of approximately 13%.

custom telemedicine app development

The constant human demand for Healthcare is what safeguards telemedicine app development solutions from market fluctuations as demand is absolutely constant and growing. Consequently, investors are funding telemedicine startups that integrate technologies like IoT, AI, and blockchain, creating multi-tool platforms benefiting patients and providers.

In this landscape, developing a custom telemedicine app offers advantages over off-the-shelf solutions:

Branding and User Experience:  A custom app allows complete alignment of branding, user interface, and features with your app’s identity and workflow, fostering an integrated experience that generic third-party platforms cannot match. You can also add more versions and features as and when needed for your custom telemedicine app development process. 

Integration with Existing Systems: A custom telemedicine app development process can and should integrate easily with your electronic health records (EHR), billing systems, patient portals, and other healthcare IT infrastructure, creating a unified digital ecosystem that is HIPAA compliant and a breeze to use for your app users, whether patients or doctors alike.

Data Security and Privacy Compliance: With a custom app, your organisation retains control over data storage, security protocols, and compliance with regulations like HIPAA, mitigating risks of entrusting patient data to third-party vendors. 

Functionality and Scalability: Readymade or cloned solutions may lack capabilities for your specialty areas, remote monitoring needs, advanced functionality like AI-assisted diagnosis, or features like virtual reality for training and education. A custom app enables incorporating unique features tailored to evolving requirements, ensuring scalability without constraints.

Personalization and Patient Engagement: A custom app allows personalised experiences, such as tailored health management plans, gamification elements, and incentives for better patient engagement and adherence to treatment plans. You can include as many features as you like in the app due to the option available of adding it through custom development.

Telehealth Integration: Seamless integration with telehealth app development , including video consultations, remote patient monitoring, and e-prescriptions, can be built into a custom app for a comprehensive digital health solution. You need to keep in mind the requirements of both customers and doctors for this and to make sure that privacy isn’t compromised.

While initial development requires investment, maintaining and expanding a custom healthcare solution can outweigh the development costs, particularly for large healthcare systems seeking an edge in digital healthcare, mhealth and telemedicine.

By using a custom telemedicine app development company, your organisation can differentiate itself, attract and retain patients with a convenient experience, and position itself at the forefront of digital healthcare innovation.

Key Features to Include in Your Telemedicine App

Here are some general key features to consider including in a custom telemedicine app:

Video Consultations: Enabling secure video calls between patients and healthcare providers and Doctors is the core functionality. This should support high-quality video/audio, screen sharing, and file/image sharing during consultations under a secure line and complete doctor patient confidentiality for a smooth consultation.

EHR Integration: Integration with existing EHR systems allows healthcare providers and or doctors to access/update patient records, view patient histories, and manage appointments within the app with ease for both patients and doctors.

Remote Patient Monitoring: For chronic conditions or post-operating procedure care, including remote monitoring of vitals like blood pressure, glucose, heart rate through connected devices or wearables.

E-Prescriptions: Allow healthcare providers and or doctors to electronically prescribe medications and send to the patient’s preferred pharmacy to streamline the process and make sure that the ailing patient hasn’t had to suffer any further hassles.

Secure Messaging: A secure messaging system enables communication about non-urgent matters, updates, or follow-up questions without video consultations when a patient has a simple but not time bound query and the doctors can respond after attending other important matters and or patients.

Appointment Scheduling: An integrated scheduling system lets patients book, reschedule, or cancel appointments, reducing administrative overhead and doctors should get notified immediately. Also doctors should have one panel where they can access all their appointments, present, past and future.

Payment Processing: Incorporate secure payment gateways for hassle-free billing and payment collection for virtual consultations or services. One major complaint users have is overcharging or false charges. The payment process should be transparent and pricing communicated beforehand. 

Multilingual Support: Offer multiple language options to cater to diverse patient populations and improve accessibility for people who may not necessarily speak english.

AI-Assisted Triage Implement: AI triage systems to prioritise cases based on symptoms and urgency for efficient resource allocation when numbers of doctors available are limited or heavily occupied. Also limit times for patients should be established so that they don’t have to wait beyond an extended time. 

Analytics and Reporting: Collect and analyse data on usage, patient outcomes, provider performance to optimise functionality and identify improvements. The analytics should be robust enough to be used by both healthcare providers and doctors themselves. A separate analytics section for patients can also be added for them to take steps to improve their overall health.

Admin Panel Level Features:

User Management: Administrators can manage all the user accounts, including doctors, patients, and support staff who might have limited or full access. It can include functionalities like adding new users, editing user profiles, assigning roles and permissions, and deactivating or deleting user accounts.

Doctor Management: This section in the app will provide administrators the capability to manage the profiles of doctors registered on the platform. They can view doctor details, specialties, qualifications, availability schedules, and ratings or reviews from patients for a complete management of the resources of Doctors available.

Appointment Management: A complete appointment management system for the administrators where they can view and edit scheduled appointments, schedule appointments and cancel or reschedule if the need arises. 

Medical Records Management: Administrators can have complete and uninhibited access to a patient’s EHR/EMR records, which includes consultation notes, prescriptions, test reports, and medical history. They can manage the storage and retrieval of these records while ensuring data privacy and security.

Billing and Payment Management: This key feature allows the app administrators to manage billing & payment processes completely. They can view and process payments made by patients, generate invoices, and manage subscription plans or pricing models for the telemedicine services that are being provided.

Reporting and Analytics: Deep data driven analytics are part and parcel of the custom software development we do, especially for comp-rehensive solutions like telemedicine. The admins can ideally generate reports for users and their activities, appointment analytics and details on the revenues and other financials for the benefit of its key stakeholders. 

Content Management: Administrators will need to manage the content displayed on the telemedicine app or website. This includes creating and updating pages, blog posts, FAQs, and other informational resources for patients and doctors. They can also provide temporary or permanent access to such sections to outsiders such as digital agencies or marketing teams. 

Notification and Communication Management: The admin panel should allow administrators to send notifications and communication to users which includes both doctors and patients and other stakeholders such as appointment reminders, updates, or promotional messages. This is an essential feature for the app and automation of notifications should be there as well. 

Security and Access Control: Robust and comprehensive security features should be implemented in the admin panel to ensure data privacy and access control of the app and all its users. This may include role-based access control, two-factor authentication, and audit trails for tracking administrative actions. Records and user logs must be maintained while keeping privacy in mind. 

Configuration and Settings: Administrators should have access to various configuration settings and options to customise the app’s behaviour, such as setting consultation fees, configuring payment gateways, and managing integrations with third-party services (e.g., electronic health records, lab services). Also many general configurations that can be considered should be added in the admin panel.


telemedicine app development


Doctor Side App Features:

Doctor Profile Management: The app’s Doctors should be able to easily update their profile information, including specialties, qualifications, certifications, and availability schedules. Administrators can review and approve these profile changes for additional security and patient security. We believe this is an essential feature for all telemedicine apps. 

Appointment Scheduling: Doctors should have access to a calendar or scheduling panel to view their upcoming appointments, manage their availability, and potentially reschedule or cancel appointments if needed. This is an essential feature and it should be easy to use and understand. 

Patient Medical Records Access: Doctors should be able to access and review patient medical records or EHR/EMR, including consultation notes, prescriptions, test reports, and medical histories records of consultation with other doctors. 

Consultation Management: The admin panel can provide features for doctors to conduct virtual consultations with patients which is the key feature of telemedicine. This may include video conferencing capabilities, real-time chat or messaging, and tools for sharing medical images or documents during consultations.

Prescription Management: Doctors should be able to electronically prescribe medications to patients through the doctors panel. This may include features for selecting medications, adjusting dosages, and sending prescriptions directly to pharmacies or for printing so that the patient can avail the medicines easily.

Billing and Invoicing: Doctors will need access to billing and invoicing features to track consultations, generate invoices for patients, and manage payments received for their services. Doctors should also be able to reverse false charges and give discounts to patients if they so wish. 

Patient Communication: The admin panel can create a communication channel between doctors and patients, such as sending appointment reminders, follow-up notes, or general messaging related to consultations or medical conditions. Live chat is also a key feature but it should not be a hassle or a nuisance for the doctors. 

Reporting and Analytics: Doctors will gain from reporting and analytics features to track their performance, view patient visit statistics, and monitor other relevant metrics related to their patients such as their health outcomes, key health parameters and deep analytics of the patient’s reports such as blood tests. .

Continuing Education and Resources: The admin panel must provide doctors with access to educational resources, such as online courses, webinars, or medical literature, to support their continuing education and professional development.

Telemedicine Guidelines and Compliance: The app admins can provide doctors with access to relevant telemedicine guidelines, regulations, and compliance requirements specific to their practice or region.

Technical Support: Doctors require access to technical support documents, such as user guides, troubleshooting documentation, or direct support channels, to assist them with any issues or questions related to the custom telemedicine platform.

The Development Process: From Idea to Reality Challenges and Solutions in Telemedicine App 

When developing a telemedicine app, there are several challenges and multiple potential solutions to consider throughout the process, from ideation to deployment that can enhance your :

Regulatory Compliance Challenge: Ensuring compliance with healthcare regulations such as HIPAA, data privacy laws, and telemedicine guidelines can be complex and it varies across regions and locations. So the Solution is to  consult legal experts and healthcare IT professionals to understand and adhere to relevant regulations from the start. Implement robust data security measures, consent management, and audit trails. Also make sure the compliance is ongoing and not a one off thing so that you are never in violation of the regulations and rules and laws. 

Integration with Healthcare Systems Challenge: By Integrating the custom app with existing healthcare IT infrastructure, including EHR and EMRs, billing systems, and medical devices we can achieve a seamless telemedicine system. Although it can be technically and physically challenging and may require cooperation from multiple vendors and or service providers. As such, we must Adopt industry standards and APIs for interoperability. Our app experts will Engage with expert healthcare IT teams and vendors early in the development process to facilitate seamless integration with all that is needed.

User Adoption and Change Management Challenge: Convincing healthcare providers and patients to adopt the new telemedicine solution and adapt their workflows can be difficult, especially for those resistant to technological change. Solution: We can Involve end-users in the design process, provide comprehensive training and support, and emphasise the benefits of the app, such as improved efficiency and patient experience. One other way we can utilize it is to keep integrating user feedback into newer and newer versions. You should in any case start with an MVP and keep on building on it.  

Ensuring Data Security and Privacy Challenge: Protecting sensitive patient data and ensuring privacy is paramount in healthcare applications, as breaches can have severe consequences. So we must implement robust encryption, access controls, and security protocols. Our system handlers should regularly update and patch the app to address vulnerabilities. We can consider leveraging blockchain technology for enhanced data security and integrity. Our developers will set up the right protocols as and when needed. 

Scalability and Performance Challenge: As user adoption increases, the custom app that has been made by us must be able to handle a growing volume of data, video streams, and concurrent users without performance loss or any dent in user experience and usage. We can design a scalable architecture from the outset, utilising cloud computing, load balancing, and other techniques to ensure reliability and performance under high loads. We must make sure that your storage provider is able to handle the requirements the app will throw at it. 

Continuous Improvement and Maintenance Challenge: Healthcare needs and regulations are constantly evolving, requiring the app we have published to be regularly updated and maintained to remain compliant and relevant. Solution: We can allocate resources for ongoing maintenance, feature enhancements, and regular updates based on user feedback, regulatory changes, and advancements in telemedicine technology.  We must never miss out on any updates to be added in the telemedicine app as all new advances in medicine are critical for your patients and doctors. 

Interoperability and Data Portability Challenge: Ensuring seamless data exchange and portability between the telemedicine app and other healthcare systems, potentially including those of other providers or organisations. Solution: We must adhere to industry standards and data formats for interoperability. Implement secure data transfer protocols and APIs to facilitate data sharing when necessary. This will be a major challenge in custom telemedicine apps as many of the UI/UX and protocols and requirements will be custom so please make sure to also ensure interoperability for a hasslefree process for patients. 

Development Tech Stack and Pricing for Telemedicine Apps 

When it comes to developing a telemedicine app, selecting the right technology stack and understanding the associated costs are crucial considerations that expert developers at IT Path Solutions must make. Here’s an overview of potential tech stacks and pricing factors to keep in mind:

Tech Stack Options:

  • Native App Development (iOS and Android):
      • Languages: Swift (iOS), Kotlin/Java (Android)
      • Frameworks: UIKit (iOS), Jetpack Compose/XML (Android)
      • Pros: Optimal performance, access to device-specific features, better user experience
      • Cons: Higher development costs, maintaining separate codebases
  • Cross-Platform App Development (React Native, Flutter):
      • Languages: JavaScript/TypeScript (React Native), Dart (Flutter)
      • Frameworks: React Native, Flutter
      • Pros: Single codebase for multiple platforms, cost-effective, faster development
      • Cons: Potential performance trade-offs, limited access to some native features
  • Progressive Web App (PWA):
      • Languages: JavaScript, HTML, CSS
      • Frameworks: React, Angular, Vue.js
      • Pros: Cross-platform compatibility, no app store deployment, instant updates
      • Cons: Limited access to device features, potential performance issues
  • Backend and Cloud Services:
    • Languages: Node.js, Python, Java, .NET
    • Frameworks: Express.js, Django, Spring, ASP.NET Core
    • Cloud Platforms: AWS, Google Cloud, Microsoft Azure
    • Databases: MongoDB, PostgreSQL, MySQL
    • Pros: Scalability, reliability, integration with cloud services
    • Cons: Increased complexity, potential vendor lock-in

Pricing Factors:

You can hire a software developer to develop or enhance a Telemedicine App for an entire month, working 8 hours a day, 5 days a week. This plan is ideal for projects with ever-changing requirements. The cost ranges from $2000 to $4000 per month depending on the developer’s experience and tech stack. 

Alternatively, you can hire our developers on an hourly contract, with rates ranging from $18 to $25 hourly.


The healthcare industry’s digital transformation has propelled telemedicine apps to the forefront, revolutionising how services are delivered with increased accessibility, convenience, and cost-effectiveness. Developing a robust telemedicine app requires a strategic approach, deep understanding of user needs, and a capable team adept at incorporating essential features, addressing challenges, ensuring compliance, and selecting the right tech stack. Do drop us a line to understand how we can work together with a no conditions call.

Posted on May 9, 2024 by Keyur Patel
Keyur Patel